FROM CORE VALUES TO RATINGS
Amplixs Intelligence
If an optimal customer experience is your top priority, Amplixs Intelligence is the answer.
Our unique method allows you to work on Customer Experience starting from what your organisation stands for. How do you define your mission, your vision and your core values? Is your brand promise a recognisable aspect of the customer journey? Our most comprehensive service includes detailed advice and strategies to improve and safeguard the customer experience of all your stakeholders.
FROM THE HEART
Our 360-degree approach
Step 1: Laying the foundations
During workshops with your team, we put your organisation’s mission, vision and core values to the test and define the brand promise. We establish which behaviour is desirable at the touchpoints in the customer journey.
Step 2: Measuring and analysing
Based on customised surveys, we analyse whether your customer actually experiences the brand promise as intended. We gain optimal insight into stakeholder stories that matter to your organisation.
Step 3: Development
We translate these insights into concrete actions at the operational, tactical, and strategic levels. We provide training and support your team in improving the customer experience.
Step 4: Monitoring
We continuously monitor and optimise the customer journey through interventions and periodic progress analyses. Once every quarter, we also offer our advice to the Board of Directors.
WHAT IS YOUR PROMISE?
Laying the foundations
The only way to properly measure customer satisfaction is by testing it against a clear customer promise. That is why the workshops are the starting point. During these workshops, we jointly identify what your organisation stands for. We get every level of your organisation involved to determine which promise is reflected in the different touchpoints of the current customer journey.
The only way to properly measure customer satisfaction is by testing it against a clear customer promise. That is why the workshops are the starting point. During these workshops, we jointly identify what your organisation stands for. We get every level of your organisation involved to determine which promise is reflected in the different touchpoints of the current customer journey.
ARE YOU LIVING UP TO YOUR PROMISE?
Measuring and analysing
We use our advanced software to conduct surveys and collect feedback, focusing on relevant and detailed information your organisation can act on. Based on a comprehensive data analysis, we offer concrete recommendations and implement these accordingly. Our advice is given to a team or an employee responsible for a specific aspect of the customer journey.
FROM PROMISE TO EXPERIENCE
Continuously developing and monitoring the optimal experience
Your current and future employees play a crucial role in achieving an optimal customer experience. With customised training and advice, we turn insights into results. And Amplixs remains involved to ensure a long-term return on investment and success.
MORE INFORMATION
Articles
Working together for greater guest satisfaction
Amplixs is teaming up with Maxxton, a major player in IT services within the hospitality industry. By linking our guest satisfaction surveys to their booking...
“A hospitality mindset in everything you do.”
We are proud to announce that, as of 1 June, Bernard Lensink will be joining the Amplixs team. With his extensive and highly-valuable experience in...
A partnership to complete satisfaction
Amplixs and Asito. A successful partnership that has lasted more than 16 years. We advise Asito on how to optimise their client satisfaction and Asito...