The power of
guest stories

  • Improve guest satisfaction
  • Take control of retention
  • Increase revenue per guest

Schedule a demo

CXM

With Customer Experience Management by Amplixs, we help organisations to systematically manage, analyse and optimise all experiences of guests, employees and owners.

WHAT ARE MY GUESTS TALKING ABOUT?
We use tools such as NPS, Word-of-Mouth & Reviews to identify the gap between expectations and actual experience.

REVPAR
CXM (Customer Experience Management) and Revenue per Available Unit (RevPAR) strengthen each other when both marketing campaigns and guest experience are aligned to attract and retain your most valuable guests

Trusted By

gs-01000474d9-Molecaten-logo@2x
4vyl31voiqepig22w1lhixqbpg0p1tdjsbt1c8dmhyuc0tstbsv10ab4-preview-1200x630@2x
images@2x
Group 1465@2x
c37db5a7656ce733f3341f1040843432_large@2x
leistert@2x
images (1)@2x

Validated approach

At Amplixs, we work with a consistent framework. This ensures data is always collected in a clear and reliable way. Our research focuses on three aspects of your organisation:

Group 1502 -

Brand Values

What does your organisation stand for?

Group 1504 -

Guest promises

What do you promise your guests?

Group 1506 -

Touchpoints

Where in the customer journey do guests experience these promises?

Find out more
lucas favre 6Ub5cOwEoQ unsplash -

MAAK JE HET WAAR?

Stories shape the guest experience

Negative experiences are shared 6X more often than positive ones, and have more impact than any campaign.

Targeted feedback with Amplixs
Amplixs collects feedback at key moments in the customer journey. Guests choose what they share, without having to go through long surveys. In the case of highly negative feedback, we intervene immediately so you can act quickly.

AdobeStock 217434415 -

MAAK JE HET WAAR?

Employees make the difference

89% of the customer experience is shaped by employee behaviour.

Additionally, employees often have a good understanding of why the guest experience may fall short. That’s why CXM also includes employee feedback

Scherm­afbeelding 2025 06 02 om 15.14.58 -
Schedule a demo

Our integration partners

NoPath e1747730792281 -
Group 1599 -
NoPath 1 -
Group 1603 -
NoPath kopie 4 e1747731206302 -

Get started today

Choose a package that suits your organisation’s needs. No complex contracts, with full support as you grow.

  • Complete CXM: guest satisfaction, reviews, and follow-up; all in one system, powered by AI-driven text analysis.
  • Easy onboarding; live within one day.
  • Three key moments measured: after booking, upon arrival, and after departure.

 

GO

€99/month Essential tools and insights
  • Surveys based on industry standards
  • Mailings sent via Amplixs
  • PMS integrations: Maxxton, Recranet, Bookzo, Tommy, BEX
  • Follow-up module for 1 category (dissatisfied guests)
  • Single Branding
  • Reviews via social media link
  • Support: <72 hours (Bronze SLA)
  • Weekly news feed
  • 1 Channel (guests)
  • 3 measurement moments
  • Online results dashboard
  • All data available via API
Up to 60 Units

PROFESSIONAL

€349/month Everything in Go, plus:
  • Surveys based on your own customer journey and promises
  • Mailings from your own domain
  • Any PMS integration (via API)
  • Follow-up module for all categories
  • Multi-Unit Branding
  • Ratings & reviews on your own website (Snippet)
  • Support: <24 hours (Silver SLA)
  • NPS impact analysis
  • Word-of-Mouth scores & intervention dashboard
  • Periodic benchmarks
Up to 150 Units

CUSTOM

On request Everything in Professional
  • Fully tailored to your needs
Request package

Latest News

Articles

Surprise and amazement for an optimal guest experience

Becoming Europe’s best and biggest. This is the ambitious mission of EuroParcs, a holiday park developer that sells holiday homes to private individuals and corporate...

Read more >

Articles

Valuable feedback from guests

Holiday park De Leistert is keen to receive feedback from its guests. Needless to say, positive feedback is always great. But feedback from guests who...

Read more >

Looking for more control over your guest stories?

Leave your details and we’ll contact you within one day to schedule an appointment!